I like Lindy West’s pop culture analysis. She writes for a few online spots like Jezebel. Feministing noted that she had been harassed by a troll who opened a twitter account in the name of her deceased father. This is the feministing quote:
Lindy, who you might know from her writing at Jezebel and GQ, was trolled by someone who set up a Twitter account in the name of her dead father. She wrote about how awful that made her feel, and to her surprise, he wrote to her again – but this time, to apologize.
Then, she called him and interviewed him about what had gone through his mind when he decided to do what he did. And recorded it all. “It felt like if I could just get the specifics,” she says, “gather them up and hold them in my hands — then maybe I could start to understand all the people who were still trolling me.”
They talked for two hours, and by the end, she’d forgiven him for the terrible things he’d done – the meanest thing anyone has ever done to her. She understood what his life looked like at the time that he was trolling (he’s since stopped, he says) and she felt sorry for him. Still, she says, it’s disturbing to know that there was nothing wrong with him per se. “It’s frightening that he’s so normal,” she says. He’s not your idea of a monster, and unlike a fairy tale troll, he certainly doesn’t live alone under a bridge. He has women coworkers, and a girlfriend, and women friends. “They have no idea that he used to go online and traumatize women for fun.”
via “It’s frightening that he’s so normal.”.
In a Jezebel essay, West notes her reasoning to humanize and engage with trolls:
I feed trolls. Not always, not every troll, but when I feel like it—when I think it will make me feel better—I talk back. I talk back because the expectation is that when you tell a woman to shut up, she should shut up. I reject that. I talk back because it’s fun, sometimes, to rip an abusive dummy to shreds with my friends. I talk back because my mental health is my priority—not some troll’s personal satisfaction. I talk back because it emboldens other women to talk back online and in real life, and I talk back because women have told me that my responses give them a script for dealing with monsters in their own lives. And, most importantly, I talk back because internet trolls are not, in fact, monsters. They are human beings—and I don’t believe that their attempts to dehumanize me can be counteracted by dehumanizing them. The only thing that fights dehumanization is increased humanization—of me, of them, of marginalized groups in general, of the internet as a whole.